Events Calendar |
What Customers Really Want?
Date: November 7, 2017
Time: 9:00 AM - 4:00 PM
Event Description
Explore the concepts and benefits of extraordinary customer service, set extra ordinary customer service standards for your area, identify ways of building customer support, improve you listening skills, take control of every call, say "No" in a positive way, remain calm when the customer is upset, cool down a hot customer and implement strategies to avoid burnout.
